Terms and Conditions

These General Terms of Use govern the use of the website www.lugrasa.com, owned by LUBRICANTES Y GRASAS, SA (LUGRASA)

with its registered address at C/ Isla Cristina 11, Murcia, email: webservice@lugrasa.com, and phone: +34 968 200 901. Registered

in the Commercial Registry of Murcia - Book 521, Section 3rd, Folio 48, Sheet 9221, Entry 1. Tax ID (C.I.F.) A-30.222.897.

Any order placed on www.Lugrasa.com implies, as an essential, decisive, and indispensable condition, the unconditional acceptance

by the Customer of the General Terms of Use in force on the day the corresponding order is placed. In addition, the Customer

acknowledges that accepting these conditions implies their application to the order in question, as well as to any subsequent orders,

except in cases where new conditions are brought to their attention.



To be able to purchase any of the products shown on www.Lugrasa.com, the user must be legally qualified according to Spanish

Law. There are two types of users: end consumers and professionals. In the case of being a professional, it will be specified at the

time of registration by checking the corresponding box.

These terms of use are intended for the end consumer who purchases products on www.Lugrasa.com.


Purchase Procedure

Choose: Select the desired product, click on it, and you will see a detailed description. You can add it to your shopping cart directly

from the product page.

Purchase: Once in the cart, follow the established steps to confirm the purchase and provide the required information.

Confirmation: Once you have identified yourself, all that remains is to confirm the order.

Summary: Overview of the products in your shopping cart, including their prices. Once identified, the final step is to confirm the


Log in: At this point, you must register to create an account for the purchase or log in with an existing account.

Address: Confirmation of delivery and billing address.

Shipping: Transportation via a Transport Agency. This incurs fixed costs.

Payment: Accepted payment methods. You must select the desired method. After selecting the payment method, confirm the

purchase by making the payment.

After completing your order, you will receive an email within 24 hours confirming its receipt and specifying all the order details. If

you notice an error in the provided address or any other part of the order, you must notify it immediately to

webservice@Lugrasa.com for correction.


Prices, Fees, VAT, and Customs

The prices of the products offered on the website are in euros (€) and include the Value Added Tax (VAT) and corresponding eco-


LUGRASA, following European laws, charges VAT on all orders destined for territories within the European Union, except the Canary

Islands, Ceuta, and Melilla, which are exempt from VAT.

LUGRASA can refund the corresponding VAT amount if your area is outside the European zone or, due to special conditions, your

area is exempt from VAT.

To process this refund securely, you should contact our accounting department through the website's contact form.

Additional expenses for any order resulting from customs procedures and tariffs will be paid by the customer at the destination

(Canary Islands, Ceuta, Melilla, countries outside the EU, etc.).

Once the payment is made, it is understood that all the conditions outlined here are accepted without any exceptions.

Offers and promotions will be expressly indicated. If a price is mistakenly high or low, or excessively low compared to other

products, or equal to 0 or less than 0, it is likely due to a data entry error or system glitch and not intentional. In such cases, the

customer can decide not to keep the product, return it even after receiving it, and incur no additional charges. This includes

products in the OUTLET section. If you find yourself in this situation, we recommend sending an email to webservice@Lugrasa.com

to report the issue.


Payment Methods

Payment will be made through any of the following means:

Bank Transfer: If you choose bank transfer as the payment method, the account number to which the transfer should be made will

be specified at the end of the purchasing process, along with a reference number that must be provided at the time of the transfer.

Once your payment is confirmed, we will proceed to ship your order.

Credit or Debit Card: The user must provide the cardholder's name, card number, expiration date, and CVV. All information will be

processed through the bank's POS (Point of Sale) system.

PayPal: PayPal allows consumers with an email address to securely, conveniently, and cost-effectively send payments over the

Internet. PayPal's network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-

time payment solution. For more information, you can visit the PayPal website: http://www.paypal.com.

Redsys Payment: Payment gateway. For more information, visit http://redsys.es.

Cash on Delivery: Payment will be made in cash at the moment of delivery at the specified delivery address.



The delivery times will be those indicated by the selected transport agency.

Shipping Costs:

Shipments to Murcia/Alicante/Almería: Transportation cost 4.40 €. Free shipping for orders over 150.00 €.

Balearic Islands: Transportation cost: 9.20 €. Free shipping for orders over 400.00 €.

Canary Islands, Ceuta, and Melilla: Transportation cost: 16.20 €. Free shipping for orders over 400.00 €.

Rest of Spain: Transportation cost: 9.20 €. Free shipping for orders over 400.00 €.

Portugal (Except Azores and Madeira): Transportation cost: 9.70 € for regular shipping and 12.00 € for 24-hour shipping. Free

shipping for orders over 400.00 €.

European Economic Community countries: Transportation cost: 50.00 €.

United Kingdom and countries outside the EEC: Transportation cost: 85.00 €.

These are our base shipping rates, which may be modified due to the volume and quantity of items purchased. In such cases, you

will be notified via email for your acceptance of the transportation costs before shipment.


Contract Archive

The acceptance of these terms of contracting will be stored in the computer systems owned by Lugrasa.



In case the user wants to make any type of inquiry or complaint, they must contact Lugrasa through the means indicated at the

beginning of these conditions.


Applicable Law and Jurisdiction

This purchasing system is subject to the current legislation in Spain (Civil Code, Commercial Code, Law 7/1996 of January 15, on the

regulation of retail trade, Law 7/1998 on General Conditions of Contracting, Law 26/1984, General for the Defense of Consumers

and Users, Royal Decree 1906/1999 of December 17, on telephone and electronic contracting with general conditions, and Law

34/2002 on Information Society Services and Electronic Commerce).



The products are subject to the legally established warranty periods.


Specific Conditions for Professionals

Inspection and Receipt

Upon receipt of the supply, the Buyer will verify its content within a maximum period of 24 hours from its receipt to check for any

defects and/or shortages that may be attributable to the Seller or in delivery, immediately communicating to the Seller the

existence of these defects and/or shortages.

If the supply presents defects and/or shortages attributable to the Seller, the Seller will take the necessary measures for their

prompt correction.

Once 24 hours have passed since the Buyer's receipt of the supply without the Seller receiving written communication about any

defects or shortages, it will be considered that the supply has been accepted, and the warranty period will begin to run from this



Return of Materials

Under no circumstances will the Seller accept returns of materials without prior agreement with the Buyer. A period of 15 days from

the date the Supply is received by the Buyer is established for the Buyer to notify the Seller of their intention to return the goods,

along with the justification, and to agree with the Seller, if necessary, the return procedure. In any case, Buyer's claims to the Seller

must be made in writing and reliably.

Returns or shipments of material to the Seller's facilities, whether for refund, replacement, or repair, must always be made at the

buyer's expense.

In the case of a return due to an error in the order or for reasons beyond the Seller's control, a 15% charge of the net value of the

returned material will be applied to cover review and relocation costs.

The Seller will not accept returns of materials that have undergone any alteration to their original packaging or whose packaging

has been modified in the Seller's stock. Exceptionally, if the Seller decides to accept the return of material under these conditions, a

30% charge of the net value of the returned material will be applied.

The Seller will not accept returns of products specifically designed or manufactured for the order, as well as discontinued products.



Unless expressly stipulated otherwise in the offer or order acceptance, the Seller guarantees the products it has supplied regarding

defects in materials, manufacturing, or assembly for a period of 6 months from the date of receipt, whether explicit or implicit (24

hours after shipment to the Buyer without written communication to the Seller indicating any disagreement).

The warranty stated in the preceding paragraph consists of the repair or replacement (at the Seller's choice) of elements recognized

as defective, either due to material defects or defects in manufacturing or assembly. Repairs are understood to be carried out at the

Seller's facilities, with the Seller being responsible for dismantling, packaging, loading, transportation, customs, fees, etc., arising

from the return of the defective material to the Seller's facilities and its subsequent delivery to the Buyer. However, repairs and

replacements of the defective element in the Buyer's facilities may be agreed upon with the Buyer.

The repair or replacement of a defective element of the Supply does not change the start date of the warranty period for the entire

Supply, which will be the one indicated in section 10.1. However, the repaired or replaced element will have a one-year warranty

from its repair or replacement.

When the warranty stated in section 10.2 consists of an immediate replacement due to urgency, the Buyer agrees to return the

defective product or element within 7 days from the delivery date of the new product or element. In case of non-return of the

replaced item, it will be invoiced.

Under no circumstances will the Seller be responsible for repairs carried out by personnel outside its organization.

Damages or defects due to normal wear and tear from the use of the products are excluded from the warranty. Additionally,

damages and defects caused by inappropriate conservation or maintenance, improper storage or handling, abusive use, use of

inappropriate liquids and gases, as well as inappropriate flow or pressure, faulty installations, variations in the quality of electrical

supply (voltage, frequency, disturbances, etc.), modifications introduced to the Supply without the Seller's approval, installations

made or modified subsequently without following the technical instructions of the product, and, in general, any cause not

attributable to the Seller, are excluded from the warranty, which will also be considered expired.


Limitation of Liability and Export

The liability of the Seller, its agents, employees, subcontractors, and suppliers for claims arising from the fulfillment or non-

fulfillment of contractual obligations will not exceed, in aggregate, the contractual basic price and will not include, under any

circumstances, damages derived from loss of profit, loss of revenue, production or use, capital costs, downtime costs, delays, and

claims from the Buyer's customers, loss of anticipated savings, increased operating costs, or any special, indirect, or consequential

damages or losses of any kind. The limitation of liability contained in this clause prevails over any other contained in any other

contractual document that is contradictory or inconsistent with it, unless such provision restricts the Seller's liability to a greater


The Buyer acknowledges that the products supplied by the Seller may be subject to local or international provisions and regulations

regarding export control, and without the authorizations to export or re-export from the competent authorities, the supplies cannot

be sold, rented, or transferred, nor can they be used for any purpose other than agreed upon. The Buyer is responsible for complying

with such provisions and regulations.


Force Majeure

In the event that the Seller is prevented, in whole or in part, from fulfilling its contractual obligations due to Force Majeure, the

performance of the affected obligation(s) will be suspended, without any liability on the part of the Seller, for as long as is

reasonably necessary under the circumstances.

Force Majeure shall mean any cause or circumstance beyond the reasonable control of the Seller, including but not limited to,

supplier strikes, transportation and service failures, failures in the supplies of third parties, failures in transportation systems,

natural disasters, floods, storms, riots, strikes, labor disputes, strikes by the Seller's personnel or its subcontractors, sabotage, acts,

omissions, or interventions of any kind by any government or agency thereof, accidental stops at the Seller's facilities due to

breakdowns, etc., and other force majeure events contemplated in current legislation affecting directly or indirectly the Seller's


When a Force Majeure event occurs, the Seller will notify the Buyer as soon as possible, stating the cause and its foreseeable

duration. It will also communicate the end of the event, specifying the time in which it will fulfill the suspended obligation(s) due to

it. The occurrence of a force majeure event gives the Seller the right to a reasonable extension of the delivery period.

If the Force Majeure event lasts for more than one (1) month, the Parties will consult to try to find a fair and adequate solution to

the circumstances, taking into account the difficulties of the Seller. If such a solution cannot be found within the next 30 days, the

Seller may terminate the order, without liability on its part, by written notice to the Buyer.


Environmental Management of Packaging and Packaging Waste

The final holder in Spain of packaging waste or used packaging is responsible for delivering it for proper environmental

management, in accordance with Law 11/1997, Royal Decree 782/1998, Royal Decree 252/2006, and related legislation. The final

holder in any other member state of the European Union of packaging waste or used packaging is responsible for its proper

environmental management in accordance with Directives 1994/62/EC of December 20 and 2004/12/EC of February 11 and

applicable state regulations.



Either party may immediately terminate the order by written notice to the other party if the other party fails, in a material way, to

comply with it. No failure of the order will be considered substantial unless the non-complying party has been notified in writing in

advance and has not remedied the breach within thirty (30) days following the notification. The following circumstances will also be

grounds for termination:

The dissolution and/or liquidation of either party, except within the framework of merger operations carried out within the

Group to which each belongs.

The cessation of activity by either party.

The persistence of a Force Majeure event or suspension for more than one (1) month from the date of receipt by one of the parties

of the first written communication sent by the affected party.

Any other cause of termination expressly indicated in other clauses of these Conditions.

In the event of termination due to causes attributable to the Buyer or Force Majeure, the Seller will be entitled to receive:

The value corresponding to the products already delivered at the prices established in the order.

The quantity of products pending delivery that the Seller is obliged to receive from its suppliers once delivered to the Buyer.

The cancellation value of orders issued by the Seller to its suppliers, when such cancellation is possible.

Compensation for other damages suffered as a result of the Buyer's breach.

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